Frequently Asked Questions
Everything you need to know about SheetLinkWP and SheetLink Forms. Can't find your answer? Get in touch and we'll help.
Setup
Does SheetLink Forms slow down my site?
No. The plugin is lightweight and only activates during form submission events. It adds no frontend scripts, no external API calls on page load, and no background polling. Delivery happens server-side after submission.
How does data get into Google Sheets?
Your WordPress server sends form data directly to a Google Apps Script webhook URL that you configure. The data goes straight from your server to Google - no middleman service, no third-party relay, no per-submission metering.
Do I need to set up Google Apps Script?
Yes, a simple one-time setup. We provide a ready-to-use Apps Script template and step-by-step instructions. It takes about 5 minutes. Once deployed, it runs automatically with no further configuration needed.
Licensing
Do I still need Zapier or Make?
No. SheetLink Forms replaces Zapier/Make for the specific workflow of sending WordPress form submissions to Google Sheets. You save the recurring fees and remove the per-task limits those services impose.
Are there submission limits?
SheetLink Forms does not impose any per-submission limits. Google Sheets and Apps Script have their own quotas (generous for most use cases), but the plugin itself does not meter or throttle your submissions.
Can I use SheetLink on client sites?
Absolutely. The Agency tier (25 sites) and Enterprise tier (100 sites) are designed for exactly this. Each license activation covers one WordPress installation. Activate on client sites, your own sites, or any mix.
What is the difference between the core plugin and workflow add-ons?
The core plugin - form-to-Sheets delivery, conditional routing, retry queue, UTM capture, and delivery logs - is a one-time lifetime purchase. Workflow add-ons like CRM fan-out, two-way sync, and white-label are monthly subscriptions you can add when your workflow needs grow. Optional AI add-ons for lead scoring and analytics are also available.
How do I manage subscriptions and add-ons?
Log into your SheetLinkWP account at sheetlinkwp.com/account. From there you can view your license, activated sites, current plan, and manage any workflow add-ons. Subscription changes take effect immediately.
Reliability
What happens if Google's API is down?
SheetLink's zero-drop retry queue catches the failure, caches the submission locally, and retries delivery every 15 minutes up to 3 times. If all retries fail, the submission is flagged for manual retry. Data is preserved for manual retry.
Is form data sent through your servers?
For core WP-to-Sheets delivery, no. Data goes directly from your WordPress server to Google's servers via Apps Script. Some workflow add-ons (AI scoring, CRM fan-out) process data through our backend for the specific feature function, and those are clearly documented.
Features
How does conditional routing work?
You define rules based on form field values using operators like equals, contains, starts with, greater than, and more. When a submission matches a rule, it routes to a specific Sheet tab or webhook URL. You can set up to 10 rules per mapping with fallback behavior.
Branding
Why is the plugin called SheetLink Forms?
WordPress.org has naming guidelines that require plugin slugs to be distinct and descriptive. 'SheetLink Forms' is the official WordPress plugin name - a WordPress.org listing is currently under review. In the meantime, download directly from sheetlinkwp.com. SheetLinkWP is the primary brand name and website. They are the same product - same team, same codebase, same support. Learn more about the two names.
Support
What kind of support do I get?
All lifetime license holders get email support. Agency and Enterprise tiers include priority support with faster response times. Documentation, setup guides, and troubleshooting resources are available at sheetlinkwp.com/docs.
Still have questions?
We're happy to help. Reach out and we'll get back to you quickly.